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Customer Feedback Culture
by H Khan
December 21, 2022
Bad or no customer service costs more than a sustainable customer experience. But a lot of large companies don’t prioritise… Read More »Customer Feedback Culture
Ticketing Systems
by H Khan
December 20, 2022
In customer service, reps use automated ticketing systems. So reps are listening to the next customer’s problem whilst sending over… Read More »Ticketing Systems
Support Ticket Definition
by H Khan
December 19, 2022
Customer support is about: Keeping customers happy Telling businesses how they can grow Customers are always going to have problems… Read More »Support Ticket Definition
Customer Self-Service
by H Khan
December 19, 2022
More than half of all customers don’t like dealing with customer service teams. It’s not because they can’t help or… Read More »Customer Self-Service
Content Types That Support Customers
by H Khan
December 19, 2022
You need content to engage with customers in the digital world. This advice is not new, but the type of… Read More »Content Types That Support Customers
Writer Bias and How to Prevent it
by H Khan
December 19, 2022
So you’ve learnt a new marketing or sales tactic and now all of a sudden you see it being used… Read More »Writer Bias and How to Prevent it
Internal Knowledge Base
by H Khan
December 16, 2022
An internal knowledge base is used when employees: Need to find information Collaborate with teams Are in training In this… Read More »Internal Knowledge Base
What is a Knowledge Base?
by H Khan
December 15, 2022
Most consumers want to solve issues on their own and they start by searching a company’s resources before contacting a… Read More »What is a Knowledge Base?
Creating Knowledge Base Content to Help Customers
by H Khan
December 15, 2022
Customers will stay loyal if you give them a good experience. Or they will go to your competitors, with more… Read More »Creating Knowledge Base Content to Help Customers

ABOUT

XX Media, is one person online business education journey.

The aim is to learn, implement then teach my failures and successes to other online business owners.

I will educate myself on the best principles to build a website, write content and optimise marketing.

I will use no-code tools, copywriting concepts and search engine optimisation.

No-code tools will allow me to build fast.

Copywriting will help attract and keep readers engaged.

SEO will provide long-term results.

Writing what I learn and implementing my findings as a way of teaching in these blog posts before you.

The experiment begins.